The complex range of products we supply results in an equally complex range of delivery options! We use a variety of delivery methods to complete our deliveries. What you have ordered, and where you live, will determine the method of delivery and the cost. A sample list of approximate charges is detailed in the table below.

In all cases a member of staff will contact you after we receive your order request to discuss the most appropriate delivery method and cost.

• Deliveries of bulk product such as a maxi bag (1 ton) of soil for example, and if you live in the Dublin area, we will deliver this type of order with our own lorries which are equipped with cranes.

• Don’t worry! Before we deliver your order, a member of our team will phone you and talk you through the delivery process and the cost of your delivery.

• Our trucks are very large so before we deliver to you, we will check out your address by google maps to make sure that we will be able to deliver your order.

Typical lead time is 4-5 working days for this type of delivery but may be greater during peak demand. If we can, we will get to you sooner, but to avoid disappointment you would be wise to allow at least this amount of time.

We offer Kerb-side delivery or to the nearest accessible point, there is no way to move it any further. It is not possible to access driveways or laneways. It is advisable to prepare in advance for our arrival as if you refuse delivery, we will refund part of your order, but you will be liable for the transport charge.
Please ensure that on the day of the delivery there is access and plenty of room for our delivery truck, and that there are no cars or skips in the driveway so that your order can be craned into your driveway. We will always do our best to get the delivery exactly where you want it but please be aware we are limited by access, the reach of our crane, overhead wires, trees, parked cars etc.

PLEASE NOTE: Our trucks are very heavy, they cannot, and will NOT EVER, travel over grassed areas, public footpaths or across any public amenity. We will not drive on cobbled or paved driveways or driveways with manhole covers.

Landscape Depot will not accept any liability for damages to property caused during delivery whereby the customer has instructed drivers or have made requests for goods to be placed anywhere other than on the kerbside.

If delivery to a specified point is achievable then the customer must ensure that any access routes or end points the delivery vehicle must travel on can withstand the weight of a vehicle which weighs APPROXIMATELY 18 TONNES.
Any request to lift goods over walls, fences, hedges MUST BE AGREED UPON PRIOR TO DELIVERY. On arrival our experienced driver will determine if this request can be done safely. The customer accepts liability for any damages caused to the property, vehicle or other. Please take note and inform prior to delivery any obstacles that restrict the delivery of your goods such as overhanging wire, overhanging branches, lampposts, parked cars or other such obstacles.

Delivery vehicles DO NOT drive across fields or unmade roads or mount GRASS VERGES
In such cases that the delivery, in the opinion of Landscape Depot is not possible, then the Landscape Depot reserves the right to cancel the order.

If the company or its agent cannot gain access to the delivery address, then additional costs may be incurred and shall ultimately fall to the customer.

RETURNS – BULK ITEMS
All bulk returns are subject to a RE-STOCKING and a COLLECTION CHARGE.
Decorative Stone/Gravel Maxi Bags have a restocking charge of €45 each, provided that the bags and product are still in good condition, and we are notified within 14 days of purchase.
Unfortunately Topsoil, Pro-grow Topsoil, Lawn Mix and Enrich Compost Tonne Bags cannot be returned and are non-refundable.

RETURNS – FASTWAY COURIER ITEMS
Any items shipped via Fastway will be returned at a cost by the customer. Fastway are only contracted to deliver to you and nothing else. Fastway labels are unique to the individual customer once they are processed cannot be refunded. A customer will be given a refund once the item is returned and where we have been notified within 14 days of purchase. The products must still in good condition and its original packaging.

© 2024 Landscape Depot.